1. Getting Started with Our Services

We offer a range of services including hosting, security, managed services, and more. To get started, here are some helpful resources:

• Service Guides & Documentation: Check our Knowledge Base for detailed guides, FAQs, and documentation on how to set up and use our services.
• Service Breakdown: Visit the dedicated service pages to understand the specifics of each service we offer, including hosting solutions, network connectivity, security services, disaster recovery, and more.

2. Frequently Asked Questions (FAQs)

Before reaching out to our support team, you may find the answers you need in our FAQs. Below are some common topics that our clients often inquire about:

• How do I get started with hosting?
• What steps should I take if my website is down?
• How do I ensure my data is secure with your services?
• How can I upgrade or downgrade my service plan?
• What is your service uptime guarantee?

Visit our FAQ page for a complete list of questions and answers. If your question isn’t answered there, our support team is available to assist you.

3. Contact Support

If you need assistance or have a question that requires further clarification, our team is ready to help. You can reach us in the following ways:

a. Email Support

For non-urgent inquiries or more detailed requests, you can email us at:
Email: support@ithag.com
Our team will respond within 24-48 hours, depending on the complexity of the issue.

b. Live Chat

For immediate assistance, we offer Live Chat support. Simply click on the chat icon in the bottom-right corner of our website to start a conversation with one of our support agents.
Available Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

c. Phone Support

If you need urgent help or prefer to speak with someone directly, you can contact our support team by phone:
Phone: [Insert phone number]
Available Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

d. Schedule a Consultation

If you require more personalized support or consultation for your specific needs, we offer one-on-one consultations. Book a meeting with our expert team to discuss your challenges, needs, and how we can provide a tailored solution.
Schedule a Call: [Insert link to scheduling page]

4. Service Status and Updates

For any ongoing issues or updates related to service availability, outages, or maintenance, please check our Service Status Page. We provide real-time updates on the status of our hosting, connectivity, and security services.

• Service Status Page: [Insert link to service status page]

5. Troubleshooting Tips

If you’re experiencing an issue with one of our services, here are some basic troubleshooting steps to follow:

• Hosting Issues: Check your domain’s DNS settings and verify server status in your control panel.
• Security Alerts: If you’ve received a security warning or alert, verify the issue via our security dashboard and ensure your firewall settings are correct.
• Connectivity Issues: Run a speed test and check your VPN or network configurations. Ensure your device’s firewall is not blocking the connection.
• Backup Issues: Verify the status of your most recent backups in your dashboard. If a backup failed, check the logs for any error messages.

If these steps do not resolve your issue, please reach out to our support team for further assistance.

6. Service Requests & Custom Solutions

If you need assistance with a service request or would like a custom solution for your business, our team of experts is ready to help. Whether you need advanced IT support, managed services, or a tailored hosting solution, we can work with you to develop the best plan for your business.

To request a service or discuss custom solutions, please contact us through the channels listed above or schedule a consultation.

7. Training & Consultation Services

We also offer Training & Consulting for businesses looking to improve their infrastructure, security, or compliance. Our expert consultants can guide your team on platform management, regulatory compliance, and industry best practices.

For more information, visit our Consulting & Training Services page or get in touch with our support team to learn how we can help.